Return & Exchange Policy
Last Updated: 15/04/2026
1. Overview
At ThirtyMillion Store, we want you to love what you wear ❤️. If you’re not fully satisfied with your purchase, we offer easy returns and exchanges under the conditions below.
2. Return Policy
Eligibility for Returns
You can request a return if:
- The item is unused, unworn, and in original condition
- All tags and packaging are intact
- The request is made within 7 days of delivery
Non-Returnable Items
- Items marked as Final Sale
- Innerwear and accessories (for hygiene reasons)
- Used, washed, or damaged items (not due to our fault)
3. Exchange Policy
We offer exchanges in the following cases:
- Wrong size received
- Defective or damaged product
- Incorrect item delivered
Exchange Conditions
- Request must be raised within 7 days of delivery
- Product must be unused with original tags
- Exchange is subject to stock availability
If the requested size/product is not available, you can choose:
- Store credit
- Refund
4. Return & Exchange Process
- Contact us via email/phone within 7 days
- Provide:
- Order ID
- Reason for return/exchange
- Photos (if damaged/defective)
- Our team will approve the request
- Product pickup will be arranged (or you may be asked to ship it)
5. Refund Policy
- Refunds are processed after the product is received and inspected
- Refund will be issued to:
- Original payment method OR
- Store credit (based on your choice)
Refund Timeline
- Processing time: 5–7 business days after approval
6. Return Shipping Charges
- Free return/exchange for defective or wrong items
- For other reasons (size issue, change of mind):
- ₹[amount] may be deducted as return shipping fee
7. Important Notes
- Items returned without prior approval will not be accepted
- We reserve the right to reject returns that do not meet our policy
- Slight color variation due to lighting/screen is not considered a defect
8. Contact Us
For return or exchange requests:
- Email: [your email here]
- Phone: [your phone number]